Our service team keep things ticking along.
Whether or not you choose to take advantage of our lifetime guarantee, your watch’s ‘engine’ still needs to be serviced from time to time to keep it in optimum condition for accurate timekeeping. When you send your watch back to us at Wessex you can rest assured that it will be given all the TLC that it needs, not only to keep it running well but also to keep it looking good. So your case is thoroughly cleaned and, if we are able to, we’ll also remove any scratches from it.
Over the years your dial may lose some of its lustre naturally, but because our specialist, handmade dials are what sets Wessex Watches apart from the crowd, we include overhauling the dial, if it needs it, as part of our service, so as long as you have us do the service you need never pay for dial work again!
Conditional Lifetime Warranty
At the end of the standard warranty period for your watch, you can benefit from ongoing warranty simply by returning the watch to us for service and we will extend the warranty period up to the next **service due date’. So, as long as your watch is regularly serviced by us it will always be covered under our warranty plan!
Servicing
Whether or not you choose to take advantage of our lifetime guarantee, your watch’s ‘engine’ still needs to be serviced from time to time to keep it in optimum condition for accurate timekeeping. When you send your watch back to us at Wessex you can rest assured that it will be given all the TLC that it needs, not only to keep it running well but also to keep it looking good. So your case is thoroughly cleaned and, if we are able to, we’ll also remove any scratches from it.
Over the years your dial may lose some of its lustre naturally, but because our specialist, handmade dials are what sets Wessex Watches apart from the crowd, we include overhauling the dial, if it needs it, as part of our service, so as long as you have us do the service you need never pay for dial work again!
Need help? Drop us a message and we'll get straight back to you.
Delivery
All our watches are dispatched using recorded delivery. Upon completion of the watch we will contact you to arrange delivery at your convenience.
Servicing
Our standard service interval is 4 years. When you send your watch back to us at Wessex you can rest assured that it will be given all the TLC that it needs, not only to keep it running well, but also to keep it looking good.
Warranty
The warranty period for all our watches is four years.
Operating the watch
Wessex watches use a Swiss manual movement, which has a c.48 hour power reserve. Instruction on winding the watch will be included in the user manual, which will be supplied with the watch.
Water Resistance
The Wessex watch case is rated as cold water resistant to 5ATM or 50 metres static submersion. In reality this means that whilst it will probably be fine if you swim with it on, we would not recommend doing so.
International customers
International shipping is a service we offer. We deliver orders on a Delivered Duty Paid basis, ensuring no unexpected duty charges. Prices shown exclude customs duties and sales taxes, which will be added to the final payment.
Do you offer a bespoke service?
Yes, we offer bespoke watches. We have decades of experience creating bespoke watches. Whether it be for a wedding, Christmas, or a gift – get in touch today and we'll work together to bring your idea to life.
