Warranty

Wessex Watches Warranty

Quality built in.

Every timepiece built by Wessex is constructed to exacting standards and thoroughly tested, which we support with our 4-year warranty.

Lifetime Warranty

At the end of the standard warranty period for your watch, you can benefit from ongoing warranty simply by returning the watch to us for service and we will extend the warranty period up to the next **service due date’. So, as long as your watch is regularly serviced by us it will always be covered under our warranty plan!

International Warranty

Wessex Watches timepieces are guaranteed to be free from defects upon delivery from us or an authorized re-seller. Wessex Watches guarantees to repair or replace any part that fails in the normal course of use, within the warranty period*. The customer is responsible for shipping costs to us, Wessex Watches will pay for return shipping only if a valid warranty claim. Wessex Watches will make a repair or replace at our discretion. Wessex Watches will refund the customer if repair or replacement is not commercially viable. This warranty does not apply to damage, malfunction, or degradation resulting from:

abuse or tampering, accident, alteration, improper use, negligence or vandalism, earthquake, fire, flood or other acts of God, armed conflict or war damage, damage from shipping, damage to the case, strap, crystal, any inadequate use or misuse of the product other than as a watch.

Absolutely amazing!!! I have been sending pics to all my oppos and explaining how good the service has been. Really impressed with what you've turned out for me and will definitely keep you in mind for the next custom piece I think of. Can't thank you enough for the quality of work I've received from you and your team, its been a pleasure throughout.

George

When I unboxed my Watch, which had clearly been packed with care (quite unlike others’ Watches I have received), it exceeded all of my expectations and displayed a significant amount of reflective movement in the Dial which I had not expected. I can tell you that it does not just tell the time but is a constant visual fascination to behold every time I wear it!

Andrew

I just thought I would let you know that I wore my Wessex Spirodial to work for just an hour this afternoon and received five separate compliments from both male and female colleagues! None of my other Watches have ever provoked such a reaction.

Andrew

I just thought I would send you a line to let you know how extremely happy I still am with my ‘bespoke one of a kind’ watch that you hand-crafted for me. Every day I attach it to my wrist my smile is unable to conceal. Just wanted to say ‘thank you’ once again! Thank you for your extreme talent and customer service you provided me with.

Gavin

What can I say the watch is beautiful, gorgeous, perfect and everything about it just oozes quality even the box it comes in! I wish I had come across your website sooner as I could have saved myself a lot of money trying to find the perfect watch. My brother thinks I am obsessed with watches and he is probably right.

Robert

I consider myself a small-time watch collector and horological buff. I was surfing the internet on new watches and watch reviews when I came upon an article for Wessex Watches. I was very intrigued as to the notion of creating my own singular watch. I am so pleased with the purchase of my Wessex that I’ve already started communicating with him about the next one.

Pranav

Just to let you know that I received the watch this morning. It looks even better in person! It is a true work of art. Thanks again for you and your teams hard work, I couldn’t be happier.

Francesca